England and Wales commercial and regulatory procedures
When must a firm send a summary resolution communication?
Prompt communication after qualifying early resolution. Promptly send the specified summary resolution communication. The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral.
- Period
- Prompt communication after qualifying early resolution
- Trigger
- Accepted resolution by close of the third business day following receipt
- Rule
- FCA Handbook disp1, DISP 1.5.1R, 1.5.2AR and 1.5.4R
FCA Handbook disp1, DISP 1.5.1R, 1.5.2AR and 1.5.4R. The retained source governs promptly send the specified summary resolution communication. The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral.
Source guide · No automated date
Check the applicable procedure
The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral. DISP 1.5.1R excludes the complaint receipt day from its third-following-business-day boundary. DISP 1.5.4R separately requires prompt sending. The actual accepted resolution by close of the third business day following receipt and required completion must be established before using a final date.
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When must a firm send a summary resolution communication?
Prompt communication after qualifying early resolution. Promptly send the specified summary resolution communication. The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral.
Responsible actor. Respondent resolving the complaint under DISP 1.5.
Accepted resolution by close of the third business day following receipt.
The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral.
The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral.
FCA Handbook disp1, DISP 1.5.1R, 1.5.2AR and 1.5.4RHow does this provision count time?
- Promptly send the specified summary resolution communication.
- DISP 1.5.1R excludes the complaint receipt day from its third-following-business-day boundary. DISP 1.5.4R separately requires prompt sending.
- The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral.
DISP 1.5.1R excludes the complaint receipt day from its third-following-business-day boundary. DISP 1.5.4R separately requires prompt sending.
DISP 1.5.1R excludes the complaint receipt day from its third-following-business-day boundary. DISP 1.5.4R separately requires prompt sending. The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral.
FCA Handbook disp1, DISP 1.5.1R, 1.5.2AR and 1.5.4RWhich facts prevent one automatic date?
The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral. DISP 1.5.1R excludes the complaint receipt day from its third-following-business-day boundary. DISP 1.5.4R separately requires prompt sending. The actual accepted resolution by close of the third business day following receipt and required completion must be established before using a final date.
The respondent resolving the complaint under DISP 1.5 has established the applicable procedure and accepted resolution by close of the third business day following receipt. The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral. Promptly send the specified summary resolution communication. Prompt communication after qualifying early resolution. No computed final date is supplied.
A proposed completion raises a nonbusiness-day or time-boundary question for promptly send the specified summary resolution communication. DISP 1.5.1R excludes the complaint receipt day from its third-following-business-day boundary. DISP 1.5.4R separately requires prompt sending. Resolve this boundary under the identified provision and actual completion route. DISP 1.5.1R excludes the complaint receipt day from its third-following-business-day boundary. DISP 1.5.4R separately requires prompt sending.
The complainant accepts a resolution orally during the qualifying period. The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral. The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral. No automatic final date follows from this scenario.
Which conditions and exceptions apply?
- Applicable procedure and actual event
- The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral.
- Counting and completion boundary
- DISP 1.5.1R excludes the complaint receipt day from its third-following-business-day boundary. DISP 1.5.4R separately requires prompt sending.
- The three-business-day boundary qualifies the early-resolution process. It is not the literal deadline for sending the communication. Acceptance can be oral.
- Respondent resolving the complaint under DISP 1.5. Accepted resolution by close of the third business day following receipt. Promptly send the specified summary resolution communication. DISP 1.5.1R excludes the complaint receipt day from its third-following-business-day boundary. DISP 1.5.4R separately requires prompt sending.
What must the responsible actor complete?
Questions about this procedure
When must a firm send a summary resolution communication?
Must the summary communication always be sent by the third business day?
The third-day rule qualifies resolution; the communication must be sent promptly.
FCA Handbook disp1, DISP 1.5.1R, 1.5.2AR and 1.5.4RMust acceptance be written?
DISP 1.5.2AR says neither response nor acceptance has to be written.
FCA Handbook disp1, DISP 1.5.1R, 1.5.2AR and 1.5.4RDoes receiving a complaint count as day one?
The early-resolution rule uses the third business day following the day of receipt.
FCA Handbook disp1, DISP 1.5.1R, 1.5.2AR and 1.5.4RMust Ombudsman information be included?
DISP 1.5.4R specifies the required referral and website information.
FCA Handbook disp1, DISP 1.5.1R, 1.5.2AR and 1.5.4RDoes early resolution remove every complaints rule?
DISP 1.5.2G preserves the complaints resolution rules.
FCA Handbook disp1, DISP 1.5.1R, 1.5.2AR and 1.5.4RCan the consumer remain entitled to refer later?
The summary communication must explain that possibility and the applicable waiver position.
FCA Handbook disp1, DISP 1.5.1R, 1.5.2AR and 1.5.4ROfficial sources and review
Provisions used (1)
| Provision | Purpose |
|---|---|
| FCA Handbook disp1, DISP 1.5.1R, 1.5.2AR and 1.5.4R | Check the identified procedure, event, counting rule or qualification |